PROVISION OF SOLUTIONS

1. Parties

Between, on the one hand, the limited liability company NETPRESTATION, registered with the RCS of Angers under no. 482 506 532 00035, whose registered office is located at 9 rue Alexandre Fleming, 49000 ANGERS (tel. no. 01.84.19.80.30), represented by Mickaël Réault, in his capacity as manager. Hereinafter referred to as ‘the Supplier’.

And on the other hand, the Customer, a legal entity with legal personality and described on the order form validated by both Parties. Hereinafter referred to as ‘the Customer’.

The Supplier and the Customer are hereinafter also referred to separately or together as the ‘Party(ies)’.

2. Subject

The purpose of these General Terms and Conditions of Sale (hereinafter referred to as ‘GTCS’) is to determine the conditions under which the Supplier makes available to the Customer solutions subscribed to by the latter (and listed on the order form) in return for payment. These solutions are available:

- By default at the following address: https://app.sindup.com

- If the Customer has opted for a personalised address: at the address indicated on the order form.

These General Terms and Conditions have been drawn up as part of the Supplier's business of publishing and making available a news search and monitoring engine under the name ‘SINDUP’.

3. Definition

For the purposes hereof, ‘User(s)’ means ‘person(s) designated by the Customer and placed under the Customer's responsibility who benefit(s) from access to the Supplier's solutions’. The number of Users authorised to use the Supplier's solutions is indicated on the order form.

The ‘Contract’ between the Customer and the Supplier refers to all the contractual documents negotiated and validated by the two Parties, namely: the order form, the GTCS and their appendices.

4. Declarations by the Customer

By accepting the GTC, the Customer declares and acknowledges the following:

- The Customer is aware of how the Internet works, its characteristics and limitations. In this respect, the Customer accepts in particular the fact that Internet access conditions are variable and that they may affect the availability of the Supplier's solutions without the Supplier being responsible for this. Similarly, the Customer is aware that the Supplier does not control and cannot therefore be held responsible for problems of saturation and/or malfunction of the Internet network.

- The Customer acknowledges and accepts that the Internet network cannot benefit from absolute security.

- The Customer acknowledges that he is solely responsible for expressing his needs and he has ensured that the solutions he wished to subscribe to from the Supplier meet his needs.

- The Customer declares that he/she is aware of the codes of conduct, laws, customs and rules of behaviour accepted (or not) on the Internet.

- The Customer acknowledges that the criteria for selecting and classifying information are, by their very nature, subjective; so that the result can under no circumstances be guaranteed by the Supplier.

- The Customer acknowledges that it alone is responsible for the use - by itself and/or its Users - of the information and websites to which it/they access through the use of the Supplier's solutions.

The Customer declares that the Contract falls within the scope of its main activity.

5. Creation of the Contract

The Customer has sent the Supplier a list of requirements in terms of solutions. The Supplier has sent the Customer a detailed commercial offer (‘order form’) including, in particular, a price offer and these GTS and their appendices. This offer is valid for a period of FIFTEEN (15) days.

At the end of this period, the Customer is invited to contact the Supplier to obtain a new offer.

The Customer communicates its agreement to the Supplier by returning the signed order form, the GTCS and their appendices. The agreement between the Parties is formed on receipt by the Supplier of these signed documents.

The Supplier invites the Customer to keep a copy of the order form, the GCS and their appendices on a durable medium, including digital, where applicable.

6. Contractual documents

The Order Form, the GTC and their appendices constitute all of the contractual documents (‘the Contract’) which bind the Parties to the exclusion of any previous document or exchange. The content of these documents may only be modified by the prior written agreement of both Parties.

7. Obligations of means and availability

It should be noted that access to the Supplier's solutions by the Customer depends on factors over which the Supplier has no control, in particular the quality of the Internet network and the equipment (terminals and computer configurations) of the Customer and its Users.

Furthermore, the effectiveness and relevance of the results obtained by the Customer from the Supplier's solutions essentially depend on the parameters determined and implemented by the Customer.

Consequently, and even if the Supplier undertakes to devote its best efforts to ensuring 24/7 availability of the solutions, within the limit of the number of authorised Users, the Supplier's obligations are obligations of means.

It is also specified that access to the Supplier's solutions may be suspended for maintenance reasons. The Supplier will give the Customer prior notice, by any means, of maintenance operations.

8. Contractual period

- 8.1. Effective date

Unless otherwise stated on the Purchase Order, the Contract takes effect from the date of receipt by the Supplier of the Purchase Order, the GCS and their appendices, signed by the Customer.

- 8.2. Duration of the Contract

Unless otherwise indicated on the Purchase Order, the Contract commits the Parties for a firm period of TWELVE (12) consecutive months from the date it takes effect.

- 8.3. Renewal conditions

Before the end of the TWELVE-month contractual period, the Supplier may send the Customer a proposal to renew the Contract, the terms of which may, where applicable, differ from those of the initial Contract.

The Customer may also take the initiative of requesting renewal of the Contract before the expiry of the aforementioned TWELVE (12) month period.

If the Contract is not renewed, it will expire on its last day.

- 8.4. Termination during the performance of the Contract

The Contract may only be terminated before the end of the current contractual period in the event of gross negligence or wilful misconduct on the part of one of the Parties. The notion of ‘gross negligence or wilful misconduct’ is assessed in accordance with the case law definition of this notion based on article 1231-3 of the Civil Code (formerly article 1150 of the Civil Code).

In the event of gross negligence or wilful misconduct on the part of one of the Parties, the other Party may send the defaulting Party, by registered letter with acknowledgement of receipt, formal notice to comply with all of its obligations as soon as possible and no later than twenty (20) calendar days from the sending of the aforementioned registered letter.

The formal notice must set out precisely and clearly the complaints against the defaulting Party.

If, at the end of this period of twenty (20) calendar days, the defaulting Party has not taken all the necessary corrective measures, the other Party may terminate the Contract as of right, subject to notifying this termination by a second registered letter with acknowledgement of receipt.

Termination shall be without prejudice to any damages that may be due to the Party that has suffered as a result of the gross negligence(s) or wilful misconduct(s) of its co-contractor. Termination will only have effect for the future.

9. The Supplier's solutions

The solutions offered by the Supplier are grouped together on a platform offering, in particular, strategic monitoring solutions covering the various phases of a collaborative monitoring system: definition of sources and parameterisation of centres of interest, collection of information, analysis and qualification of data and then dissemination/restitution of the results via various deliverable formats for the recipients (e.g. alerts, newsletters, dashboards, analysis reports, etc.).

The list of solutions offered by the Supplier is given in appendix 1. The solutions subscribed to by the Customer are identified on the order form.

10. Pricing conditions

The Supplier's unit price list is given in appendix 1. On this basis and depending on the solutions subscribed to by the Customer, the financial terms of its Contract are set out on the order form.

Prices are always exclusive of taxes and duties, which remain payable by the Customer.

11. Terms of payment

The Supplier shall send the Customer the invoice corresponding to its order as soon as possible following receipt of the contractual documents signed by the Customer. The Customer is required to pay all invoices within thirty (30) days of the invoice date. No discount will be granted for early payment.

Any delay in payment will automatically result in the application of late payment penalties calculated on the basis of three times the legal interest rate in force on the due date. These penalties will be based on the total price not paid on the due date and will run until the date of full payment of the price in principal, costs and accessories. These penalties will be payable on the simple expiry of the term, without the need for prior formal notice.

In accordance with article D441-5 of the French Commercial Code, an indemnity for collection costs is payable, ipso jure and without prior notification, in the event of late payment. The amount of this compensation is set at 40 euros. If the recovery costs exceed this fixed amount, additional compensation will be payable on presentation of supporting documents.

In the event of payment by cheque, the Customer is invited to send the cheque to the Supplier together with the invoice references.

12. Creation of the Customer account

The Supplier will create a Customer account. The Supplier shall inform the Customer of the procedures for accessing its customer account, it being the Customer's responsibility to manage the creation and retention of identifiers/passwords by each of its Users. In the event of loss of identifiers, the Customer and/or User concerned is invited to click on ‘forgotten password’ and follow the procedure.

It is understood by the Parties that, in view of technological developments, the Supplier may offer the Customer access to its customer account by means other than the insertion of passwords/identifiers. In this event, the rules set out here concerning identifiers/passwords will not apply.

13. Access to solutions

Access to the Supplier's solutions is via the customer account described above using personal identifiers (passwords/identifiers or other identification procedures if applicable).

Access to the Supplier's solutions is possible from any type of terminal (computer, tablet, smartphone, etc.) subject to compliance with the minimum configuration set out below.

14. Personal data

Personal data collected and processed by the Supplier, in its capacity as data controller within the meaning of the French Data Protection Act no. 78-17 of 06.01.1978 as amended, as part of the performance of the contract, are the subject of a declaration to the CNIL under no. 1325799.

The Supplier undertakes to comply with the provisions of the French Data Protection Act no. 78-17 of 06.01.1978 as amended, in particular with regard to the methods and duration of data retention.

Data that must be collected is identified by an asterisk.

The purpose of collecting personal data is to ensure the correct operation of the solutions subscribed to by the Customer, administrative and accounting management of the Customer's contract (in particular invoicing), statistics produced by the Service Provider and whose use is reserved for the Service Provider, verification of the conditions of performance of the Contract (for example, number of effective users vs/ number of authorised users).

The personal data collected in connection with the signing and performance of the Contract is kept for :

- Personal data relating to bank cards: no personal data relating to bank cards is kept beyond the transactions carried out, except with the Customer's explicit consent.

- Personal data relating to tracers/cookies: For a maximum period of 13 months in the case of tracers/cookies.

- Other personal data:

o For the time required to manage the commercial relationship

o For a maximum period of three years from the end of the commercial relationship.

The recipient(s) of the personal data is: NETPRESTATION as described at the beginning of this document.

The Client and its Users have the right to access, oppose and rectify personal data. They may exercise their rights by sending a letter or email to the Supplier: NETPRESTATION - 9 RUE ALEXANDRE FLEMING - 49000 ANGERS, email: , n°01.84.19.80.30.

Provided that it is authorised to do so, the Customer is responsible for any data that it may be required to collect within the framework of the performance of the Contract. It undertakes to comply with the rules laid down in the French Data Protection Act no. 78-17 of 06.01.1978 as amended. The Customer undertakes to inform Users of the terms of this ‘personal data’ clause.

15. Intellectual property rights

The Supplier is either the holder or the beneficiary of a licence to use the intellectual property rights relating to the solutions it offers, including (but not limited to) the rights relating to trademarks, names, databases, images, software, source codes, algorithms, sounds, videos, visible or non-visible content, the architecture of the solutions, etc.

With regard to these rights, the Customer only benefits from a right of consultation and use for the duration of the Contract, within the limits of the Contract and for the sole purpose of performing the Contract. This right is granted worldwide. Remuneration for this right of consultation and use is included in the price paid by the Customer.

Any other use of the Supplier's intellectual property rights - in its capacity as holder or beneficiary of a licence - (and in particular, without this list being exhaustive, reproduction, disclosure, representation, modification, alteration, translation) is strictly prohibited without the Supplier's prior written consent.

It is understood that the Supplier's rights, as described above, do not extend to the information content accessed by the Customer through the use of the Supplier's solutions. The Supplier draws the Customer's attention to the fact that third parties may hold intellectual property rights over the information content accessed by the Customer and/or its Users through the use of the Supplier's solutions. The Customer and its Users are legally bound to respect the rights of such third parties.

16. Number of Users and Audit

The Customer is granted access to the Supplier's solutions for a specified number of Users. The Customer is solely responsible for choosing the Users of the Supplier's solutions.

The Customer is advised and acknowledges that compliance with this number is a determining factor in the Supplier's contractual intent and the economic equilibrium of the Contract. The Customer undertakes to ensure that its Users comply with this obligation.

The Customer will inform Users that it is impossible to communicate their identifiers to third parties.

The Customer acknowledges that the Supplier has a right of audit so that it can check that the number of authorised Users is respected. This audit may be carried out remotely. The audit is carried out at the Supplier's expense.

If, at the end of an audit, it is shown that the number of actual Users of the Supplier's solutions is greater than the number of authorised Users, the Supplier may send the Customer an adjustment invoice corresponding to the actual number of Users and/or send the Customer formal notice to comply with the maximum number of authorised Users. Failure to comply with this undertaking constitutes gross negligence or wilful misconduct within the meaning of article 8.4.

17. Results and responsibilities of the Parties

In the course of using the Supplier's solutions, the Customer and/or its Users may come into contact with information content. This content is identified according to criteria determined by the Customer and under its sole responsibility.

The Supplier may advise the Customer on how to configure the solutions. Such advice does not transfer any responsibility to the Supplier, the Customer remaining in any event the sole decision-maker and responsible for configuring the solutions.

Unless explicitly indicated to the contrary by the Supplier, the latter is neither responsible for nor the author or publisher of the content identified by the Customer. The Supplier does not hold or claim any rights over the content identified by the Customer.

The Supplier may not under any circumstances be held liable for the content identified by the Customer/its Users in the context of the use by the Customer/its Users of the Supplier's solutions; and in particular, without this list being limitative, concerning its veracity, authenticity, up-to-dateness, security and ownership.

The Supplier is not responsible for websites or links to which the Customer and/or its Users may be directed (and in particular, without this list being exhaustive, concerning their veracity, authenticity, up-to-dateness, security and ownership). The Supplier may not be held liable in this respect.

The Customer is solely responsible for the use made, by itself and/or its Users, of the content identified through the use of the Supplier's solutions.

The Supplier reminds the Customer that the content identified and, more generally, the websites or links to which it and/or the Users may be directed, may be protected by intellectual property rights belonging to third parties. It is the Customer's responsibility to carry out any useful verification in this respect.

Any infringement of the rights of third parties resulting - directly or indirectly - from the consultation and/or use by the Customer and/or its Users of the content identified by the Customer and/or its Users via the Supplier's solutions will be the sole responsibility of the Customer. The Customer undertakes to indemnify the Supplier in this respect in the event of a challenge by a third party.

The Customer undertakes to comply with all reporting obligations, payment of duties, taxes or levies which may result - directly or indirectly - from the consultation/use by it and/or its Users of the content identified by the use of the Supplier's solutions.

It is the Customer's responsibility to take the measures it deems necessary if it wishes to prevent its Users from consulting certain websites.

The Supplier reminds the Customer that the content identified and, more generally, the websites or links to which it and/or Users may be directed, may contain viruses, security flaws, harm the operation of the Customer's system or harm the quality of its Internet connection. The Supplier may not be held liable in this respect, even if the Supplier provides the Customer with advice on IT security. It is the Customer's responsibility to take all necessary measures in this respect.

18. Proper use of the Supplier's solutions

The Customer undertakes, on its own behalf and on behalf of its Users, to use the Supplier's solutions in compliance with the Contract, applicable laws, public order, good morals and the rights of third parties.

In this respect, the Customer undertakes in particular (but without limitation) not to use the Supplier's solutions in a way that is defamatory or insulting, that violates a person's privacy, that does not respect the property rights (in particular intellectual property rights) of third parties, that promotes the glorification of crimes against humanity, incitement to racial hatred or violence, discrimination, child pornography or disrespect for personal data.

The Supplier is not obliged to monitor or control the conditions of use of the solutions by the Customer and/or its Users.

Nevertheless, if it is brought to the Supplier's attention (in particular by notification from a third party, an administration or in the course of its dealings with the Customer and/or its Users) that the solutions are being used in a way that is contrary to the Law and/or the Contract and/or the rights of a third party and/or public decency and/or public order, the Supplier reserves the right to suspend the Customer's access to the solutions concerned.

The Supplier will inform the Customer as soon as possible, without however being able to guarantee that the notification will take place before the suspension.

In the absence of corrective measures taken by the Customer or if it is impossible - given the facts or a court decision for example - to maintain access to the solution concerned, the Supplier may definitively withdraw access to the solution concerned, or even terminate the Contract for gross negligence or wilful misconduct on the part of the Customer.

19. Evolution of the Supplier's solutions

With the aim of constantly improving the solutions offered, the Supplier reserves the right to make changes to the solutions subscribed to without being obliged to inform the Customer; it being specified that these changes will not have the effect of modifying the financial conditions of the Contract, nor of reducing/limiting access to the solutions subscribed to by the Customer.

20. Cookies

A cookie is a small file that is sent to a terminal (computer, telephone, tablet, etc.) and stored on the terminal's hard disk. When the Customer and/or its Users use the Supplier's solutions, information relating to browsing may be recorded in ‘cookie’ files installed on the User's terminal (computer, telephone, tablet, etc.).

These cookies are issued by the Supplier and recorded on the User's Terminal for the sole purpose of providing the service(s) expressly requested by the Customer and/or its users. In accordance with the terms of article 32 II of the amended Law of 06.01.1978, the Supplier is not required to obtain the prior consent of the Customer and/or Users before installing these cookies.

Users are reminded that they may modify their cookie preferences at any time via their browser. However, any settings made by the User to oppose the installation of cookies may modify browsing and/or prevent access to the solutions subscribed to.

The Supplier is not responsible for any difficulties in browsing and/or inability to access the solutions subscribed to which may result from a User's choice in this respect.

21. Assistance

- 21.1 Configuration assistance

In the weeks following signature of the Contract and if necessary, the Supplier will assist the Customer in configuring its system in order to optimise use of the Supplier's solutions. If this option is taken up, this assistance is provided under the conditions described in appendix 1.

- 21.2 Assistance during the performance of the contract

The contract includes telephone and email support to assist the Customer in using the solutions subscribed to. Telephone assistance is available from Monday to Friday, excluding public holidays, 9am-12pm and 2pm-6pm on 01.84.19.80.30 (price of a local call) or on the number of the Customer's account manager. (No surcharge). Assistance can also be contacted by email from Monday to Friday, excluding public holidays, 9am-12pm and 2pm-6pm at the following address: .

This assistance is only provided by email or telephone and is limited to the above-mentioned subject. The Customer undertakes not to misuse this assistance.

The cost of the telephone call is borne by the Customer.

22. Training

If the Customer so wishes, it may ask the Supplier to provide training for Users of the solutions.

The terms and conditions for carrying out the training (and in particular the price and costs, place of performance, duration and purpose of the training, number of participants, number of listeners, etc.) will be determined by agreement between the Parties.

23. Configuration

The minimum configuration required on the date of signature of these Terms and Conditions to use the Supplier's solutions is set out in appendix 2.

The minimum system requirements are subject to change. In the event of difficulty, the Customer is invited to contact the Supplier for any information in this respect.

The technical and financial cost of this minimum configuration and, where applicable, its adaptation during the performance of the contract, as well as the telecommunication costs associated with the use of the solutions, shall be borne exclusively by the Customer.

The Supplier may not be held liable for any access or operating difficulties linked to the configuration of the Customer's equipment or Internet network. The Customer declares that he/she has the skills and IT and telecommunications resources to enable him/her to use the Supplier's solutions correctly.

24. Liability

It should be noted at the outset that the Supplier's obligations are obligations of means. This article supplements the provisions set out above concerning the content and limits of the Parties' liability.

In the event of gross negligence or wilful misconduct (within the meaning of article 8.4 above), the Supplier shall only be liable to pay compensation for the financial consequences of the direct and foreseeable damage suffered by the Customer as a result of the Supplier's failings.

Consequently, the Supplier shall not be liable for indirect and/or unforeseeable damage (and the consequences thereof), which includes in particular (but is not limited to) lost profits, corruption of data or files, loss of customers, loss of opportunity, loss of market, etc.

In any event, the amount of the Supplier's liability is strictly limited to the total sums actually paid by the Customer to the Supplier on the date of the event giving rise to liability.

25. Reversibility

In the event of termination of the Contract, for whatever reason, the Customer has the option of recovering its data.

The Customer is responsible for recovering his/her data from his/her customer account. The recovery procedure does not authorise the Customer to infringe the rights - in particular intellectual property rights - of the Supplier or third parties.

It is the Customer's responsibility to carry out data recovery operations before the end of the Contract and therefore the end of access to their customer account.

If the Customer wishes to carry out a specific recovery of its data (for example, in a non-standard export format), it may contact the Supplier. The Parties will agree together on the conditions for carrying out this specific recovery (deadlines, material conditions, price, etc.).

26. Reference

The Supplier reserves the right to mention the Customer's name and/or brand(s) in the context of the description and promotion of its activity and services - on all media - which the Customer acknowledges and accepts.

27. Non-solicitation of personnel

Each Party undertakes not to poach and/or hire one or more members of the other Party's staff, for the entire duration of the contractual relationship and for one year after termination of the contractual relationship.

28. Confidentiality

All data and information exchanged by the Parties in the context of the negotiation, conclusion and performance of the Contract are confidential except :

- If the Parties expressly agree on the non-confidential nature of a datum/information

- If the data/information concerned belongs to the public domain, without this being the result of a breach by one of the Parties of the obligation of confidentiality.

Neither Party may, without the prior written consent of the other Party, in any manner whatsoever and on any medium whatsoever, directly or indirectly:

- (i) Exploit, use, duplicate, copy or save the other Party's confidential information other than for the purposes of performing the contract and only to the extent necessary;

- (ii) Disclose or transmit the confidential information of the other Party to any person other than its employees, to the extent that they need to know in order to perform the contract.

Each of the Parties undertakes to:

- (i) Keep secret, protect and respect all confidential information of the other Party

- (ii) Take all appropriate measures to prevent the unauthorised exploitation, use, duplication, copying, backup, disclosure or transfer of any confidential information of the other Party;

- (iii) Immediately inform the other Party of any misuse or misappropriation of its Confidential Information of which it becomes aware;

- (iv) Inform all persons who come into possession of the other Party's confidential information of the confidential nature thereof and of the obligations attached thereto.

In the event that a Party is required to disclose confidential information of the other Party as part of a procedure, in particular judicial, administrative, civil or criminal proceedings, by requisition or as part of an investigation or by any other legal means, it must immediately inform the other Party.

29. Force majeure

The Parties are not liable for non-performance or delays in performance resulting from a situation of force majeure within the meaning of article 1218 of the French Civil Code.

In any event, the Parties agree to classify the following situations as force majeure: transport strikes (internal and/or external to the Parties), acts of terrorism or cyber-terrorism, bad weather, strikes internal or external to the Parties, Internet network malfunction, cyber-attack, intrusion into the computer system of one of the Parties.

In the event of a force majeure event, the Party whose contractual obligations are affected will inform the other Party as soon as possible, taking into account the situation in question. The contractual obligations affected are suspended for the duration of the force majeure event in question. The other obligations of the Parties shall be maintained as far as possible.

If the situation of force majeure continues for a continuous period of more than thirty (30) consecutive days, either Party may terminate this contract, ipso jure and without notice, subject to notifying the other Party of the termination by registered letter with acknowledgement of receipt. Termination is effective only for the future.

30. Free negotiation

Each Party acknowledges that it has freely negotiated and accepted the terms of the Contract. Each Party declares that it is not economically or legally dependent on the other Party.

31. Tolerance and non-waiver

The fact that one of the Parties tolerates, for a certain period of time, non-performance by the other Party does not imply waiver by that Party of its right to enforce its rights.

32. Language

It is understood that exchanges between the Parties, unless otherwise agreed, will be conducted in French.

If the Contract is drafted in several languages and/or is the subject of translation(s), only the French language version shall be deemed authentic.

The translation of the Contract into a foreign language and/or the choice of a foreign language for the exchanges between the Parties does not alter the Parties' choice of applicable law and competent jurisdiction.

33. Disputes

Any dispute between the Customer and the Supplier concerning the validity, performance, non-performance, termination or formation of the Contract shall be subject to the jurisdiction of the courts of Angers, including in the event of multiple defendants and emergency proceedings.

The court will apply French law to the exclusion of rules of conflict of laws, directives and conventions likely to lead to the application of another regulation.

Appendix 1: lists of the Supplier's solutions

This list brings together all the solutions offered by the Supplier and the unit prices.

The solutions subscribed to by the Customer and the financial conditions of the Contract are mentioned on the order form.

Title	Description
Basic functionalities	Business intelligence platform enabling the collection, processing and distribution of relevant information detected on the Web according to the filters configured by the Customer. The results of the monitoring carried out by the Customer can be distributed via newsletters, email alerts and dashboards within the limit of the number of recipients/readers subscribed to.
Collection or classification filters	Search filters based on one or more keywords and specific types of sources. Search results can be automatically classified in a watch folder. The number of collection filters is limited according to the number of watch folders indicated on the order form and may not, in any event, exceed 4 times the total number of intelligent folders subscribed to.
Monitoring Folders	The Customer has the option of creating an unlimited number of Monitoring Folders in order to organise his Intelligent Folders or classify information manually. Monitoring Folders enable information to be organised according to centres of interest. So when the Customer and/or a User identifies information that they consider relevant, they can file it in the folder of their choice.
Intelligent folders	The Customer can have a certain number of intelligent folders. The number of intelligent folders subscribed to is indicated on the order form. Intelligent Folders are automatically populated with information using two functions that can be combined: ‘FilterLive’ or filters. Each Intelligent File includes a set of functionalities, quantified on a flat-rate basis sufficient for standard use of the service. Each Intelligent File enables you to: - Activate up to 10 alerts (1 trigger condition = 1 credit used per alert recipient), - Create 4 filters that feed a folder, - Monitor and collect messages from social networking platforms offering free API access (the acquisition of paid data will be subject to a quotation based on the Customer's requirements), - Collect verbatims from 1 Facebook page, - Index up to 20 private feeds, - Store up to 100 MB of files.
Monitoring of customised sources	See description in the order form
White label	The Customer may opt for graphic customisation of its customer account and the URL for accessing the solutions. The Customer indemnifies the Supplier against any claim/contestation from third parties due to the graphic customisation and/or URL determined by and under the responsibility of the Customer.
Monitoring consumer reviews	The Customer may monitor consumer reviews referenced on product web pages from target pages. The number of monitoring sessions subscribed to is indicated on the order form and may not exceed the number of pages indicated after validation of the technical compatibility of the target pages.
Multilingual sources	Possibility of monitoring up to several million international information sources, including sources that do not have an RSS feed but are in a news-type format. The number of languages available depends on the package subscribed to by the Customer, as described on the order form.
Semantic analysis	Possibility of activating a semantic analysis enabling automatic detection of named entities and noun phrases in French and English texts.
Additional analyst	An analyst is a user with access to the monitoring platform to set up intelligent folders, configure and validate deliverables and analyse information.
Additional curator	A curator is a user with access to the monitoring platform limited to validating and analysing information classified in the monitoring folders that have been specially shared with them in relation to their expertise.
Additional recipients	A recipient or reader is a person who benefits from the results of the monitoring by receiving the results in one or more of the various possible formats such as: alerts, newsletters, RSS, dashboards, APIs, portals, etc.
Monitoring of additional FACEBOOK pages	Collection of all verbatims and comments posted on a FACEBOOK page.
Additional storage space	Additional space allowing users to store files on the platform via the ‘Documents’ tab.
API access	The API is a programmable interface enabling third-party software to interact with the platform to automate tasks and data exchanges.
Remote training	On screen sharing, a trainer presents the various functions that are important for getting to grips with the platform, so that watch managers and curators can become self-sufficient.
On-site training	On the customer's premises, a trainer presents the various key functions involved in using the platform, so that watch managers and curators who work directly with the platform can become self-sufficient.
On-site support	On the Customer's premises, a consultant helps to assess and define the monitoring requirements in line with the company's strategy. At the end of the day, the customer receives an audit report and recommendations.
Setting up the monitoring platform	In addition to technical and functional support, the Customer may request assistance in setting up their monitoring system.
Restoration of content deleted by the Customer and/or a User	In the event of mishandling or erroneous deletion of data by the Customer, the Customer may request that the content be restored from a backup.

 

Appendix 2: minimum configuration

The minimum configuration of the Customer's computer system, for optimum use of the solutions subscribed to is, on the day the contract is signed :

- Microsoft Internet Explorer

- Firefox

- Opera

- Safari

- Google Chrome

It is the customer's responsibility to ensure that the version of their internet browser corresponds to the most up-to-date version recommended by the publisher via their update settings.